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ChinaNetCloud Customer Experience Questionnaire 云络客户满意度调查

Please take a moment to answer the ChinaNetCloud Customer Experience Questionnaire. Your feedback and cooperation is greatly apprecaited to help us improve! Thank you!This is for comments ChinaNetCloud customer experience survey, your feedback is important to us and hope to hear from you!

  • This questionnaire has been divided into four main parts: Net Promoter & Perceptions, Business Value, Customer Serivce/Customer Support, and Account Management.  此问卷主要分成四部分:净推荐值&看法,商业价值,客户服务/客户支持,和客户管理。

  • Net Promoter & Perceptions

    净推荐值 & 看法

  • Q1.How likely would you recommend ChinaNetCloud to someone in your company or a colleague in a similar role?  在同类公司中,您会愿意推荐云络作为您的选择吗?                                                   Please rate your view on a scale from 1-10. 10 indicates "Most likely to recommend" to 0 indicates "Least likely to recommend."                                            请选择请使用1-10分的尺度进行打分,其中10分代表非常愿意,1分代表非常不愿意.
     012345678910
    Scale/推荐程度
  • Q2.Why would you recommend or not recommend ChinaNetCloud? 请告诉我们推荐或不推荐的原因

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  • Q3.I consider China Net Cloud to be my     我对云络的角色定位是
     Strategic partner / 战略伙伴Preferred supplier / 优先选择的供应商Non-differentiated supplier / 一般供应商
    Role / 角色定位
  • Q4.I would like China Net Cloud to be my 我希望云络成为我的
     Strategic partner / 战略伙伴Preferred supplier / 优先选择的供应商Non-differentiated supplier / 一般供应商
    Role / 角色定位
  • Q5.Considering your relationship with China Net Cloud and the current marketplace, how likely would you be to choose this company again, if making the decision for the first time?考量您与云络现有关系和市场状况,您会再次选择云络作为您的首要选择吗?Please rate your view on a scale from 1-10. 10 indicates "Most likely" to 0 indicates "Least likely."                                            请选择请使用1-10分的尺度进行打分,其中10分代表非常愿意,1分代表非常不愿意.
     12345678910
    Scale / 推荐程度
  • Q6.How likely are you to continue doing business with China Net Cloud?您会愿意跟云络继续保持合作吗?Please rate your view on a scale from 1-10. 10 indicates "Most likely"  to 0 indicates "Least likely."请选择请使用1-10分的尺度进行打分,其中10分代表非常愿意,1分代表非常不愿意.
     12345678910
    Scale / 推荐程度
  • Business Value

    商业价值

  • Q7.How satisfied are you with company's performance on the following:您对云络以下各方面的表现满意程度如何?Please rate your view on the following scale from 1-10. 10 indicates "Extremly satisfied" to 0 indicates "Not at all satisfied."请使用1-10分的尺度进行打分,其中10分代表非常满意,1分代表非常不满意,6分代表一般 (每行单选)
     012345678910
    Continually finds ways to provide value for your business / 持续地想方设法为您提供更多价值的服务
    Helps to reduce your costs / 协助降低成本
    ChinaNetCloud cares about my business / 云络关心我们的业务
    Proposing solutions that match your business needs / 解决方案符合我们的需求
    Has employees with the right expertise / 云络拥有相对应专业的员工
    Understands your business needs / 理解您的业务需求
  • Customer Service/Customer Support

    客户服务、支持团队

  • Q8.If  you have been in contact with ChinaNetCloud’s Customer Service in the last six months, considering the support teams that assisted you, how satisfied are you with performance on the following:过去半年间,根据您与云络支持团队的合作,请针对他们如下各方面的表现进行评分。Please rate your view on the following scale from 1-10. 10 indicates "Extremly satisfied" to 0 indicates "Not at all satisfied."请使用1-10分的尺度进行打分,其中10分代表非常满意,1分代表非常不满意,6分代表一般 (每行单选)
     012345678910
    Timeliness of issue resolution / 解决问题及时性
    China Net Cloud Support Communicates effectively / 沟通的有效性
    China Net Cloud Responds Quickly / 响应速度
    China Net Cloud Resolves Issues Quickly / 解决问题的速度
    Effectively finds solutions to my problems / 寻找问题解决方案的效率
    Overall satisfaction / 整体的满意度
  • Account Management

    客户管理

  • Q9.If  you have been in contact with ChinaNetCloud's Account Management in the last six months, considering the company personnel who routinely contact you, how satisfied are you with performance on the following:过去半年间,根据您与云络客户管理团队的合作,请基于经常联系的直接联系人,针对他们如下各方面的表现进行评分。Please rate your view on the following scale from 1-10. 10 indicates "Extremly satisfied" to 0 indicates "Not at all satisfied."请使用1-10分的尺度进行打分,其中10分代表非常满意,1分代表非常不满意,6分代表一般 (每行单选)
     012345678910
    Providing prompt response to your requests / 快速响应您的需求
    Understanding your business needs / 了解您的业务需求
    Demonstrating knowledge of company products and services / 对公司产品服务的知识性
    Resolving your issues or concerns quickly / 快速解决您的问题或顾虑
    Overall satisfaction / 整体的表现
  • Last Question Page


    最后一问

  • Q10.Press NEXT now to go to the final submission page OR If you have a few additional seconds, please let us know if there is anything we haven't asked about that could improve your relationship with CihnaNetCloud. Then press NEXT.请直接按下一页提交,或者,再耽误您几秒钟,有任何以上未提到的问题或宝贵意见,请在下方空白处填写。

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  • Thank you for your feedback. ChinaNetCloud will review the results and identify areas where we can continue to improve the customer experience.非常感谢您的反馈。云络非常重视您的意见,我们将分析此次调研结果,为您提供更佳的客户服务体验


    感谢您的与会!


    别忘了提交问卷调查并留下您的联系方式

  • Q11.What's your name?请问您的姓名是?

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  • Q12.What's our company?您所在的公司是?

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  • Q13.How can we contact you?您的联系方式是?

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  • Q14.Email / 电子邮件

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问卷属性及操作

问卷名称:ChinaNetCloud Customer Experience Questionnaire ...

创建于 2015-04-13 11:15:00

共 7 页 14 个问题

问卷分类:客户调查

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